Core Competencies

Core Competencies





Job Knowledge


Understands the requirements and demonstrates the skills and abilities to perform the job efficiently and effectively.
  • Knows and follows Library policies and procedures
  • Demonstrates appropriate phone etiquette and procedures
  • Knows and follows safety/emergency procedures
  • Learns and applies new skills and knowledge
  • Understands required duties as defined by the job description
  • Resolves issues and concerns in a timely and effective manner
  • Maintains awareness of library events/services and communicates when appropriate
  • Understands and upholds the Ohio Ethics Law & Related Statutes


The ability to communicate effectively, with a wide range of audiences, using a variety of methods.
  • Listens to others and verifies understanding of the message
  • Responds to others in a timely and effective manner
  • Uses a variety of communication methods to achieve clear, accurate understanding of the message
  • Shares information and keeps customers/co-workers informed
  • Exhibits positive non-verbal communication skills through appropriate body language and eye contact
  • Exercises courtesy, tact, and respect in communication efforts
  • Gives and accepts feedback in a positive manner

Customer Service

The ability to effectively and positively meet or exceed the needs of the Library’s diverse internal and external customers.
  • Welcomes interactions in a friendly and professional manner
  • Anticipates and addresses customer and staff expectations/needs
  • Applies customer service skills to effectively address a variety of scenarios
  • Protects sensitive and important information/data
  • Recognizes and respects the variety of customers in the community and accommodates their diverse needs
  • Provides equitable service to all customers

Personal Accountability

The commitment to take appropriate action to meet customer and Library goals and needs, as well as accept responsibility for the results.
  • Ensures accuracy and completeness of work
  • Accepts responsibility for own actions and seeks to correct and learn from mistakes
  • Demonstrates a commitment to continued learning
  • Displays initiative & is self-directed
  • Demonstrates good attendance and punctuality
  • Maintains flexibility, accepts change, and adapts
  • Manages own time and priorities effectively


The ability to work collaboratively with others to achieve organizational goals and objectives.
  • Willingly assists others by sharing expertise and time
  • Respects the ideas and opinions of others
  • Works with others to solve problems and achieve results
  • Interacts effectively with managers and co-workers
  • Contributes to a positive work environment


Demonstrates the technological skills essential for the efficient work of the Library and the individual work of the department.
  • Shows willingness to learn and keep current with library-provided technology
  • Shows willingness to learn and keep current with library-provided equipment
  • Actively seeks to apply technology to appropriate tasks
  • Demonstrates the ability to use a mouse and a keyboard
  • Knows how to access and use the Library web site, staff intranet, BambooHR
  • Knows how to send and receive email and open attachments
  • Performs basic troubleshooting of technical problems and resolves or refers appropriately
  • Follows Library acceptable use policies for email, Internet, and business information systems


Gives direction and communicates expectations and performance feedback. Maintains a work environment that contributes to the well-being of others and supports the Library’s mission and vision.
  • Provides direction and defines priorities for staff
  • Supports and motivates staff by sharing information, advice, and suggestions for success
  • Shows good stewardship of library resources (including staff, buildings, equipment, and collections)
  • Models professional and ethical behaviors
  • Fosters continuous improvement and innovation among staff
  • Understands the goals and values of the Library; models and displays/communicates these effectively to staff
Share this page on...